We were requested to introduce the Age Confirmation screen as a part of new regulations in several countries. If the game does not provide an option to log in with any social network, that could be caused by the age you have entered on the Age Confirmation screen. Normally, you should be able to log into your Facebook or Google+ account through the game's settings. If that didn't solve the problem or you didn't have this option before the issue occurred, please contact us from the in-game Customer Care section describing the specific issue that you encountered in more detail. All you need to do is to log into the account (Facebook / Google+ / Gameloft LIVE!) you previously used in the game. If your progress was reset after resetting the device / updating the game / reinstalling the game, or if you have bought a new device, you have an option for recovering your old account. Please note that although you do have such an option, we strongly suggest that you play on one device at a time, as playing on both the new and old devices can generate progress conflicts. There are also several games that provide an option to transfer progress from Android to iOS devices and vice versa (please see specific FAQs for each game to see if this option is present there). you can transfer your progress between Android devices). Most Gameloft games provide an opportunity to synchronize your progress on several devices running the same operating system (i.e. If the problem persists, please delete the game from your device and redownload it. In addition, you may also try these other steps: 1) Upgrade the operating system and the application to the latest version 2) From time to time, restart the device to free up some memory 3) Make sure that unnecessary applications are closed when you play. We also recommend that you clear some space on your device for proper game performance and clear the cache of the application: 1) Go to the device's Settings 2) Tap Applications 3) Select Manage Applications 4) Scroll to find the game, then tap the app icon 5) Tap Force Stop 6) Tap Clear Cache. If it still doesn't work, you can try to reboot your router or contact your Internet provider. Here are the troubleshooting steps that usually help to resolve most technical issues: 1) Exit the game 2) Exit all other apps running in the background 3) Reboot the device 4) Turn your Wi-Fi off and back on again, then make sure the signal is strong enough 5) Open the game 6) Start the game, making sure that it's the only process running 7) Check that your Wi-Fi is password-protected and that no one is using it or reducing its capacity 8) Double-check that you are not using any P2P applications 9) Reconnect to your account. If the problem persists, please wait a little until it is fixed on our side. This may be caused by a server issue please try restarting the device and clearing the app's cache. In addition, there are cases where the game prompts you to update, but Google Play Store says the game is up to date. You will be able to recover your progress by logging into the same Facebook/Google+ account as before. If this doesn't solve the problem, please try deleting the game from the device and re-downloading it. Here's how: 1) Visit Settings > Apps on your device 2) View all apps 3) Select the Google Play Store app, and then tap "Clear data" and "Clear cache" 4) Then, select Download Manager and tap "Clear data" and "Clear cache". After that, follow the troubleshooting steps below: 1) Cancel and restart the download 2) Restart your device, then try downloading the app again 3) Confirm that you are connected to a strong Wi-Fi signal 4) Make sure that firewalls aren't blocking access to ports required for Google Play (TCP and UDP 5228) 5) Make sure you've cleared the cache and data of both the Google Play Store app and the download manager. If you have any issues installing or updating the game, please remove unused applications, photos and videos in order to free up more memory. This extra storage won't be used after the game is installed or updated, but it is necessary for proper download and performance. if the game's size is 2 GB, you will need at least 4 GB free). Please be advised that in order to download or update a Gameloft game, you need to be connected to Wi-Fi (not 3G/4G) and have twice as much available internal storage as the size of the game (e.g.
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